Shipping policy

Processing + Delivery Time

Orders are shipped from Tokyo Japan withing 1 business day after order confirmation.
If any delay occurs, we will notify you by email.

Delivery time: Usually 3–7 business days (depending on destination & customs clearance)
During peak seasons or holidays, delivery may take longer.

Shipping Carriers

Shipments are sent using via FedEx, DHL, or EMS.
The carrier is selected based on destination, package size, and service availability.
All shipments include tracking.

Shipping Fees & Duties

Free Worldwide Shipping
We offer free standard shipping to over 100 countries.

For orders shipped to U.S. addresses:
We cover all customs duties and import taxes
➡︎ No additional charges upon delivery.

For Customers Outside the U.S:
Prices shown on our website do not include:

Import duties
VAT / GST
Local taxes

These fees are determined by your country’s customs authority and are the responsibility of the recipient.
For an estimate, please contact your local customs office or use an online duty calculator.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number.
You can track your shipment on the carrier’s website.

Important Notes

If a package is returned due to refusal, long absence, or incorrect address, additional shipping fees may apply.
Address changes may not be possible once the order has shipped. Please contact us as soon as possible if you need to update your delivery details.

Contact Information

If you have any questions regarding shipping, please contact us:

Email: info@sigma-collective.com
Phone: +81 120-905-334